UNTITLD. Media, LLC
Last Updated: August 28, 2026
Agreement to Our Privacy Practices
Protecting your privacy is a priority for UNTITLD. Media, LLC ("UNTITLD. Media," "we," "us," or "our"). This Privacy Policy applies to UNTITLD. Media and explains what personal information we collect, how we use it, how we protect it, and how you can manage your consent or communication preferences. For purposes of this Privacy Policy, "Site" or "Sites" refers to www.untitldmedia.com and any related products, marketing pages, or applications that link to this policy.
By using our Sites, booking our services, or opting in to receive communications from us, you consent to the data practices described in this Privacy Policy.
1. Information We Collect
We only collect the minimum amount of information necessary to provide our real estate photography, videography, 3D tour, and property website services. This may include:
- Contact Information: Name, email address, phone number, mailing address, and business/company name
- Booking & Service Information: Property address, appointment details, service preferences, and project notes
- Communications Data: Records of calls, emails, text messages, and voicemail communications between you and UNTITLD. Media
- Payment Information: Billing details processed securely through Stripe; we do not store full credit card numbers on our own servers
- Website Usage Data: IP address, browser type, domain names, access times, referring website addresses, and pages visited
- Marketing & Advertising Data: Information you provide when responding to a paid ad, landing page, or lead form (Google, Meta/Facebook, etc.)
If you directly disclose personal or sensitive information through our Sites (for example, in an open text field), please be aware that information may be collected and used as described in this policy. We do not collect personal information about you unless you voluntarily provide it, though certain information may be required to use specific services on our Sites.
2. How We Collect Information
We collect information through:
- Forms submitted on our website or landing pages
- Booking and scheduling forms (processed through GoHighLevel and Aryeo)
- Direct communication with our team (phone, email, SMS, or Facebook Messenger)
- Cookies and tracking pixels placed on our website
- Paid advertising platforms (Google, Meta/Facebook) when you engage with our ads
- Automatic collection of technical data (see Section 6 below)
3. How We Use Information
We use the information we collect to:
- Schedule, confirm, and manage photography, videography, 3D tour, and property website appointments
- Communicate with you about your booking, project status, or account
- Process payments and invoices
- Respond to inquiries and provide customer support
- Send appointment reminders, service updates, and requested information via SMS, email, phone, or Messenger
- Understand which services are most popular and deliver relevant content
- Improve our website, services, and marketing effectiveness
- Comply with legal obligations
4. SMS & Communications
By providing your phone number and opting in through a website form, booking form, verbal consent, or other approved method, you consent to receive SMS text messages from UNTITLD. Media related to:
- Appointment confirmations and reminders
- Booking updates and project status
- Customer service and support inquiries
- Requested information about our services
Message frequency may vary depending on your interactions with us. Message and data rates may apply based on your mobile carrier and plan.
Consent is not a condition of purchase. You are never required to opt in to SMS communications in order to book or purchase services from UNTITLD. Media.
Opt-Out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. Upon opting out, you will receive one final confirmation message, and no further messages will be sent unless you opt back in.
Help: For assistance, reply HELP to any text message, or contact us directly at (925) 940-8193 or Quentin@untitldmedia.com.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver these communications (e.g., our SMS platform, GoHighLevel, and telecom carriers).
5. Sharing Information with Third Parties
We do not sell, rent, or lease your personal information to third parties.
- No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
- Information sharing to subcontractors that support our services (such as customer service, scheduling, or payment processing) is permitted solely for the purpose of delivering our services to you.
- All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- We may share limited information with trusted service providers who help us operate our business — including GoHighLevel (CRM and communications platform), Aryeo (booking and delivery platform), and Stripe (payment processing) — solely to perform services on our behalf, such as statistical analysis, sending email or SMS, providing customer support, or arranging delivery of our services. These providers are contractually prohibited from using your information for their own purposes and are required to maintain its confidentiality.
- We may disclose your personal information, without notice, if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or our Sites; (b) protect and defend our rights or property; or (c) act under exigent circumstances to protect the personal safety of users of our Sites or the public.
6. Automatically Collected Information & Tracking
Information about your computer or device hardware and software may be automatically collected by us, including your IP address, browser type, domain names, access times, and referring website addresses. This information is used to operate and maintain the quality of our Sites and to provide general usage statistics.
We may also keep track of the pages our users visit within our Sites to determine which services are most popular. This data may be used to deliver customized content and advertising within our Sites or via phone, email, text, or Messenger to users whose behavior indicates interest in a particular subject area.
7. Cookies & Tracking Technologies
Our Sites may use cookies and similar tracking technologies (including pixels from Google and Meta/Facebook) to help personalize your online experience, understand how visitors use our Sites, measure advertising effectiveness, and improve website functionality. A cookie is a text file placed on your device by a web page server; cookies cannot run programs or deliver viruses to your device, and are uniquely assigned to you.
You may accept or decline cookies. Most browsers automatically accept cookies, but you can typically modify your browser settings to decline them. If you decline cookies, you may not be able to fully experience certain interactive features of our Sites.
8. External Links
Our Sites may contain links to other websites. We are not responsible for the content or privacy practices of such other sites. We encourage you to review the privacy statements of any other site that collects personally identifiable information before providing your information.
9. Data Security Practices
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure, including secure processing of payment data through Stripe and access-controlled storage of client and lead data within GoHighLevel and Aryeo. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.
10. External Data Storage
We may store your data on servers provided by third-party hosting vendors with whom we have contracted, including our CRM (GoHighLevel), booking platform (Aryeo), and payment processor (Stripe). These vendors are contractually obligated to protect your information.
11. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining business records, fulfilling legal obligations, resolving disputes, and enforcing our agreements. If you opt out of SMS or email communications, we retain a record of your opt-out status to ensure we honor your preference going forward.
12. Children's Information
Our Services are intended for users who are at least 18 years old, and we do not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask a parent or guardian for permission before using our Sites. If we become aware that we have inadvertently collected information from a child under thirteen, we will take steps to delete it promptly.
13. Email Communications
From time to time, we may contact you via email to provide education, announcements, promotional offers, alerts, confirmations, surveys, or other general communication related to our services. If you would like to stop receiving marketing or promotional emails from us, you may opt out by clicking the "unsubscribe" link at the bottom of any commercial email, or by contacting us directly.
14. Your Rights & Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal and contractual retention requirements
- Opt out of SMS, email, or marketing communications at any time
To exercise any of these rights, contact us using the information in Section 17 below.
15. Opt-Out Instructions
- SMS: Reply STOP to any text message to opt out. Reply HELP for assistance.
- Email: Click the unsubscribe link included in any marketing email, or contact us directly.
- Phone/Voicemail: Contact us directly to request removal from our calling or voicemail communication lists.
16. Changes to This Policy
We reserve the right to change this Privacy Policy from time to time. We will notify you of significant changes by sending a notice to the primary email address on your account, placing a prominent notice on our Sites, and/or updating the "Last Updated" date on this page. We encourage you to review this policy periodically.
17. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
UNTITLD. Media, LLC
2269 Mount Whitney Dr
Pittsburg, CA 94565
Phone: (925) 940-8193
Email: Quentin@untitldmedia.com
Authorized Representative: Quentin Strange
Email: Quentin@untitldmedia.com
Phone: (925) 207-0141
Last Updated: August 28, 2026